Planet Cranberry Shipping and Returns Policy

Payment Method

We currently accept all major credit cards for payment. If the issuer of your card refuses to or does not, for any reason, authorize payment to us, we will not be liable to you for any delay or non-delivery of your order. You represent that you have the legal right to use and authorize charges to any credit card(s) utilized in connection with your Purchase. By submitting such information, you grant us the right to provide such information to third parties for purpose of facilitating the completion of transactions authorized by you. We reserve the right, but not the obligation, to update information regarding your card, such as an updated card number or expiration date, utilizing one or more third party services.

Changing and Canceling Orders

If you would like to make changes to an order (including shipping address, billing information), please contact us immediately at hello@planetcranberry.com. We will make every attempt to make the requested changes or stop your order from shipping.

Before your order ships:

24 hours after payment is processed, orders are submitted to our fulfillment center for packing and shipping. Once this occurs, requests to change or cancel an order can no longer be guaranteed and any packages cancelled more than 24 hours after processing may no longer be eligible for a full refund.

When a tracking link has been generated for an order, we are no longer able to guarantee cancellation prior to shipment.

Once your order has shipped:

Once an order is in transit, it can no longer be canceled. However, we are happy to arrange a reroute to an alternative address or holding facility to aid in your delivery experience. If a package has been delivered, it is no longer eligible for a refund.

If you request changes to your order once it is in transit, please note delivery may be attempted to the original address before your request is processed by our carriers.

THE RISK OF LOSS OF ANY PRODUCT SHALL PASS TO YOU AS SOON AS YOUR ORDER IS DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDE. IT IS YOUR SOLE RESPONSIBILITY TO PROVIDE A SAFE AND CORRECT SHIPPING ADDRESS ACCESSIBLE TO COMMON CARRIERS FOR DELIVERY OF YOUR ORDER. YOU HEREBY RELEASE US FROM ANY AND ALL LIABILITY IN THE EVENT YOU (A) PROVIDE AN INCORRECT DELIVERY ADDRESS AND/OR (B) FAIL TO COLLECT THE PRODUCTS FROM THE DELIVERY ADDRESS YOU PROVIDE.

Undeliverable Packages

UPS, USPS and/or FedEx will make three delivery attempts. If you miss all three delivery attempts, these shippers will return your order to us. UPS & FedEx will charge Planet Cranberry a return shipping fee in addition to the original shipping costs.

Any packages returned to us may be eligible for a partial refund at our discretion. The total for a partial refund may include a returned shipment administrative fee.

Refunds and Returns

You have up to 24 hours from the time your Order Receipt is delivered to request changes to or cancel your order. If your package has been marked as delivered, we are no longer able to make any changes to the order. Delivered packages are not eligible for returns, except if you received a damaged or defective product, or if your shipment was never delivered, we may issue a refund or credit at our discretion if we are notified within 30 days of the order date. If your order was damaged or defective, we will require proof of such condition and return of the product.