Product Complaints and Adverse Events
If you experience a problem with a product or a health problem you believe may be related to one, we want to hear from you directly and quickly.
Get medical help first
If you are having a serious or worsening health problem, seek medical attention immediately or call 911. Report to us after you are safe.
How to reach us
Email hello@planetcranberry.com with the subject "Product Complaint" or "Adverse Event". You may also use our contact form. Please do not include medical records or other sensitive health documents in the form; we will tell you how to send details securely.
What to include
Product name, lot or batch number and expiration date if available, where and when it was purchased, how it was used, a description of the problem or symptoms, when they started, whether use continued, and how we can contact you.
How we handle reports
Every report is logged and acknowledged, reviewed by the responsible quality contact, investigated with the manufacturer or supplier where needed, and documented with the outcome. We aim to acknowledge reports within 2 business days.
Serious adverse events
Reports involving death, a life-threatening event, hospitalization, persistent or significant disability, a congenital anomaly, or an event requiring medical intervention are escalated immediately and reported to the U.S. Food and Drug Administration as required by law.
Reporting to the FDA yourself
You may also report directly to the FDA through MedWatch at www.fda.gov/safety/medwatch or by calling 1-800-FDA-1088. Reporting to us does not limit your ability to report to the FDA.